Politique d’expédition

1. How much do you charge for shipping?

 

Shipping Method	Flat Rate	Weight
Standard Delivery	5.99	0-1KG
Delivery	7.99	1-5KG

 

 

2. How long does delivery take?

We will process orders within 1-2 working day.

Hikken offers two different shipping methods:

Processing time	Shipping
Within 24 hours	Standard Delivery		Delivery
	Cost	Shipping Time (Business days)	Cost	Shipping Time (Business days)
	$5.99	3-5	$7.99	3-7

We will email you if we are out of stock, On the premise of email subscription.

 

3. Can I change the delivery address of a package after it has been shipped out?

Unfortunately, we are unable to change the shipment once the product is in transit.

4. How can I track my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number.

If you haven’t received your order within 3 working days of receiving your shipping confirmation email, please contact us at info@hikeen.co with your name and order number, and we will look into it for you.

Import Duties & Taxes:

You may be subject to import duties and taxes (including VAT), which are levied once a delivery reaches your destination country. Any such additional charges must be borne by you. You should note that customs policies and practices vary widely from country to country and that customs reviews may be performed at random and/ or without any warning, thus we cannot guarantee advance notice of such payable costs. We recommend that you contact your local customs office for accurate and up-to-date information.

In respect of all goods dispatched to you to an address outside of where you reside (also applicable for customers holding dual citizenship), you are deemed to be the importer of the goods and must therefore comply with all the laws and regulations of the country into which the goods are being delivered.

The new VAT rules have come into force since 1 July 2021 in EU. Please click here for more details.