Shipping Policy

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Your order may be shipped from your local warehouse or international warehouse, depending on the inventory. Also, your order may be divided into several packages for shipment. To ensure that you can receive your order promptly and safely, we will choose the most appropriate shipping method for you.


In General:

Estimated Delivery Time for Different Regions:


Most items will arrive within the estimated delivery time. If you don't receive your item(s) on schedule, please rest assured as delays do occasionally occur due to Peak Season/ Global Events/ Port Congestion and Traffic/ Trucking Issues/ Weather Conditions and etc...

We politely suggest that you wait up to 5 business days before contacting us. If you still need to receive your items by then, let us know!

We want you to be delighted each time you choose Hikeen. If you are not 100% satisfied, please consult warranty for further information. Feel free to contact us by email if you have any questions regarding shipments at

 For more Shipping Policy please click here.


Warranty Policy

Lifetime Warranty: After receiving products, if you are not satisfied, please contact us. (

Your order number, date of purchase, and where you bought the product.

For more Warranty Policy please click here.


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Our Promise
Only the highest quality products
Only the highest quality products

We carefully select and thoroughly test all products we sell so you can be assured of the utmost quality.

Source factory direct customer
Source factory direct customer

We manufacture products and ship them directly to our customers so that you can be assured of the best possible price.

We care about your voice
We care about your voice

Have a question about our products? Our friendly customer service team is standing by to help.